Q - Do you inspect the items?
A - This is where Brooks Global Sourcing is different from other global sourcing companies. We provide our overseas manufacturing partners with a full manufacturing and quality assurance package for them to follow, often including tools and inspection gauges. Once in the UK the parts then go through our own rigorous ISO9001 inspection procedures.
Q - What happens if the quality of the goods is not acceptable?
A - If the goods that arrive in our UK factory are not to the right quality then we have a couple of options that most Global Sourcing Companies don’t have:-
1. Our own manufacturing facility may be able to correct the problem. This is normally the case, meaning that delays in delivery to our customers are kept to a minimum.
“Our clients are not expected to accept faulty items, this is part of our RISK FREE import solution ... BROOKS GLOBAL SOURCING TAKE THE RISK . “
Q - How long are delivery times ?
A - Delivery times depend on how complex the product is, Brooks Global Sourcing will quote you a realistic delivery time in the initial enquiry phase. Delivery times are usually 10-14 weeks but on average customers can expect their items in 12 weeks. However...the Brooks method of global sourcing means that we hold stock in our warehouse for the customer to call off and be delivered within 48 hours.
Q – What happens if the goods are late?
A – If the goods look like they are going to arrive after the due date, and as a result it is likely to cause our customers a problem then we will offer to produce a batch in the UK at the same imported price to solve the problem.
Q - Do you deliver the total order quantity in one go ?
A – Whatever has been agreed, either in one batch or regular call-offs.
Q - How do you invoice?
A - Brooks Global Sourcing invoice each shipment as it leaves our UK factory. Customers are expected to pay 30 days from the end of the month of which the goods are shipped. Special terms can be arranged at the time of negotiation.
Q - Do we check the quantity delivered ?
A - Yes we use fully computerised weighing and counting scales which are calibrated to ensure you receive the correct quantities.
